Part of Fin Stripe Intelligence
Built with Fin AI
Having Fin verify the customer, work out the billing system, and hand off creator billing questions with context in a standard note
When a creator's billing question needs a person, whether it's a refund, a charge they don't recognize, or a subscription problem, the person picking it up should already know who the customer is, which billing system they're on, and what they asked for. This project has Fin verify the customer, work out the billing system, and hand off with that context in a standard note.
Three Fin procedures for creator subscription billing: refund requests, and identity verification for each of two billing systems. Covers verification, identifying the billing system and the handoff note. Refund decisions and account changes stay with people.
Live since August 27, 2026. Through October 8 the three procedures triggered 230, 161 and 394 times, with CX Scores between 79.83% and 86.21%. Most conversations end in a planned handoff, which is the design. A September spike was traced to an upstream issue outside the procedure. Still to measure: whether agents stop re-verifying customers on pickup.