I'm an AI-driven operations leader and project manager with over a decade of experience navigating complex digital transformations. I specialize in bridging the gap between technical infrastructure and human-centric customer success — building systems that adapt, hold under pressure, and move with intention.
I architect high-performance support ecosystems where AI and human intelligence work in tandem. From leading a 27,000-ticket migration from Zendesk to Intercom, to managing AI deflection rates and hybrid workforce strategy — my work sits at the intersection of operations, technology, and people.