I research complex problems and lead solutions. My background is Army operations, applied sociology (research and systems thinking), and strategic program management. I've worked on organizational restructures, product and operational strategy, and AI systems design. I approach each problem the same way: understand the system, find what's actually broken, design an integrated solution.
Most of my work right now is with AI support agents. At Teachable I lead a team of six on Product Support, and I own how our Fin AI agent works: the procedures it runs, the data connectors it uses to look up real account details mid-conversation, and the audits that check what it tells customers. Every procedure I ship stays under measurement after launch, with outcomes and sample sizes, until there's enough data to know whether it worked.
I'm also part of Fin's Champions program, a group of Fin customers who work closely with the team building the product, and I was at Pioneer 2026. The work is written up under Projects and Articles.
How I Lead