Custom Domain Lookup

Support Operations · Project · Updated October 24, 2026

Built with Fin AI

A read-only live lookup that lets Fin pull a school's connected domains into the conversation


What this is

When a creator asks about their custom domain, the first thing anyone needs to know is which domains are actually connected to their school and how each one is set up. That used to mean a person looking it up. This project gives Fin a live lookup, so it can pull a school's domains into the conversation itself, including subdomain variants, whether each one supports a secure connection, whether it redirects to the primary domain, and when it was added.


Scope

A read-only lookup of a school's connected domains, available to Fin during domain conversations. It reads data and changes nothing. Diagnosing DNS records and walking a creator through setup are handled by separate work.


Status

Live since September 15, 2026, with no recorded failures. Fin can call it on its own whenever a domain question comes up, but it isn't wired into either of the domain setup procedures yet, and the platform doesn't record which conversations used it. So its effect on conversations can't be measured yet. Next is connecting it to the domain setup procedures, which will also make its use measurable.